Draw all curtains and open the windows for airing the room. But after a while, all rooms should undergo deep cleaning. Cleaning of an Occupied Room ENTERING THE GUESTROOM • Knock on the door with your knuckles and announce ‘Housekeeping’. Occupied - Weekly The room is occupied by a patient. 2. Neutral Cleaner 10. Prepare the Room: update room status; remove food service trays; check lights, lamps, television, drapes and lanai. They are also responsible for services such as laundry drop-off and pickup. 10-Step Occupied Room Cleaning Process. Vacuuming of carpet and the upholstery maintenance. Occupied - Daily The room is occupied by a patient. The Room attendants should always keep in mind that the cleaning of a guest room begins the moment the room attendant approaches the guest room door. • If the guest bids you to enter, ask if you may service the room. 1. In case the guest does not want the room serviced, ask for an alternative time. 9. Another advantage of inspecting the room is to find any problems that may have been overlooked during the room cleaning well before the guest notice it and raise a complaint or dissatisfaction. Employees track the process using a Duty Checklist each time they clean a room. All glassware and Ashtrays have to be cleaned. We utilize a 10-step process that includes scripting for occupied room cleaning. Room has to be spic and span at every given time. Patient Room Procedures Introduction The cleaning procedures for Patient Rooms are broken into 2 groups. • Chartered Housing is one of the best real estate developers in Bangalore, and we undertake a variety of real estate projects such as apartments, villas, plots etc. Before entering a guest’s room, note whether the DO NOT DISTURB card is on the doorknob. All maintenances are noted and given to the Engineering There is a set procedure for cleaning staff before the service of the room begins. Fold clothes and either put them on the bed or on a nearby chair 2. Replenish bathroom amenities: soaps, shampoo, conditioner, body lotion, shower cap, etc. Bathroom is cleaned according to procedure. 2. Points while servicing a occupied room? Change if necessary. 2.4 Before Entering a Guest Room . in the bathroom. Come back later. If your facility does not follow CDC recommendations and requires you to enter and clean a room that is occupied by a COVID-19 5. Also, a routine cleaning can maintain a guestrooms fresh, clean and spotless in appearance for a certain period of time. Dampen a clean microfiber mop head with an EPA-registered hospital disinfectant and wipe exterior of light covers, then walls in a straight-line fashion, ceiling to floor, and avoiding circular scrubbing motions. It includes cleaning and keeping all occupied rooms twice per day on guests’ requests and convenience. Before occupied room cleaning: • Check for isolation status • Always perform hand hygiene • Don appropriate PPE • AIDET® • Check Sharps container. To meet this standard, the surfaces should be cleaned so as to be free from any harmful bacteria that may cause disease or infection. Once a standard has been established, there should be strict adherence to the cleaning methods required, & efficient training & supervision is called for. Housekeeping control Desk. room once the patient has left it.) *Gloves *Safety Glasses 2. of guest. for standard amenity placement). Any associates cleaning the room should utilize PPE (e.g., gloves, face mask if desired, etc.) Using a deep cleaning or spring cleaning checklist ensures that all areas are covered during the deep cleaning process and also a special schedule is followed for the deep cleaning activity of all guest rooms. Points while servicing a occupied room? Clearing the dustbins. (Maintain photograph / Bulbs etc. The housekeeping floor supervisors should perform a detailed final check before releasing the rooms for arrivals because this is an integral part of the guest room cleaning. © Setupmyhotel 2021 - All rights reserved. occupied by guests, hotel housekeeping departments are responsible for cleaning 2,292,500 guest rooms each day. Multi-Purpose Degreaser 8. guestrooms. The following is an excerpt from Disaster Planning, Infection Control, and OSHA Compliance: A Toolkit for Senior Living written by Karen T. Stratoti, RN, BSN, LNHA, CALA.. (Maintain photograph for standard amenity placement) By training all EVS employees in this process, it guarantees consistency and accountability throughout your hospital. Maintain daily, weekly and monthly reports. Remove soiled linen from beds and bathroom. Room attendants attend the occupied room in the morning for the first time. 9. 12. For all environmental cleaning procedures, these are the best practices for environmental cleaning of surfaces: Use fresh cleaning cloths at the start of each cleaning session (e.g., routine daily cleaning in a general inpatient ward). 9. 2. ones. Make sure to interact with the patient during your cleaning process. The room is cleaned when the guest is occupying the room. Why should we replenish all guest amenities with a new 2. 10. Perform dusting of the room. The hotel's room cleaning procedure should not only the quality of service to the guest but also ensure efficiency and satisfaction for the housekeeping staff who is performing such tasks. Cream Cleaner 9. Open the door slowly and repeat “ Housekeeping”. 4. ... by looking at it in terms of minutes per occupied room (MinPOR), you can then use this figure as a means to curb salaried labor costs. All amenities are replenished in bathroom. All occupied rooms are serviced twice daily and as and when Open the curtains and patio door. amenities are changed with fresh ones. Collect the soiled linen and throw in the linen bag. Entering the guest room by following the set procedure. Mop bathroom flooring with disinfectant. I want to make sure I am meeting your needs so please tell me if you have any specific cleanliness • Enter a room vacated by a COVID-19 patient for cleaning until it has been empty for a minimum of 30 minutes to allow the ventilation to clear any potential virus in the air. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. As mentioned at the beginning of this article the final check is the most critical step in guest room cleaning, This makes the difference between just cleaning the room and delivering a professional job. Removal of Trash and Soiled Linens: disinfect bathroom surfaces; collect soiled linens and used glasses; collect and remove trash. Hence, no changes to the room cleaning procedure should be executed without a program in place for properly retraining all team members along with a system of documentation and periodic reevaluation. This standard means that the area should be free from harmful chemicals on the surfaces & in the surrounding air. Enter the room according to the procedure of entry to guestrooms. when the standard is set, the area or surface is supposed to be free from apparent dust & dirt, as when wiped by hand. 5. Do not leave an ozone generator machine in an occupied room, there are different technologies for air filtration or cleaning and any device that would be left in an occupied room should be designed for an occupied space. the room today. Switch off the room air-conditioner. In every instance knock twice and allow appropriate time before entering. 4. ollect the soiled linen and throw in the linen bag. Wipe down bathroom walls when soiled or splashed. Glass Cleaner 7. This cleaning standard demands that the surfaces & areas should be free from any organic or inorganic matter that may emit an odour. Bed is made according to procedure for bed making. garbage from dustbins. Make the bed, follow the bed making procedure. What is the difference in servicing occupied, Dirty and Clean Bathroom. Whom to be reported in case you find any issues with TV department. Objective: Create a clean and orderly atmosphere in the client’s room 1. After servicing the room following facilities function to be Replenished  amenities 1. This is where housekeepers must knock twice and say "housekeeping" and upon entering the room again announce themselves once more in case the guest didn't hear them from outside the room. Issue the material daily as per the procedure to housekeeping workers. Vacuuming of carpet and the upholstery maintenance. Personal Protective Equipment as needed. Vacant dirty rooms cleaned thoroughly and all used items/ This means that the area should be free from harmful insects or pests. 2. All drawers and cupboards are checked for any lost and found It is at least attended twice in 24 hour. Room Status. and before the room is cleaned. PATIENT ROOM OCCUPIED MATERIALS REQUIRED 1. Most companies will have a mandatory two-knock, two-announcement rule. Assorted Forms 4. 3. Left guest items to be deposited at Change cleaning cloths when they are no longer saturated with solution, for a new, wetted cloth. Our today’s hotel housekeeping training tutorial will be on Super Cleaning procedure. Take one step into the room and announce out “Good morning/afternoon, Housekeeping to service your room.” If the guest is still in bed, undressed or distressed, quickly and quietly leave the room. He/She should always respect the privacy of the guest and follow the standard operation procedure for knocking and entering the guest room. Training Video Click here to watch: Hotel Room Super Cleaning Procedure […] Check for (DND). Enter the room according to the procedure of entry to Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. If it is, return later to check the room when the card is removed. What all to be check after servicing the room? buy property in bangaloreChartered Housing is one of the best Real estate developers in Bangalore, and we undertake a variety of real estate projects such as apartments, villas, plots, etc. Housekeeping room attendants are responsible for cleaning a hotel room during a guest's stay and immediately after his departure. In order to maintain the standards that keep guests coming back, the hotel housekeeping department or the room attendants should follow a series of detailed procedures and cleaning practices. Fold clean towels and bathmat to the hotel’s standards and place either in the bathroom or on the beds. “ While I am in your room today I will be cleaning some key areas in your room such as the trash, floors, restroom, and you can expect to see me once a day. Date Issued: ... All occupied rooms are serviced twice daily and as and when requested by the guest. Checkout clerk (or cashier) contacts the Housekeeping Department that a room became vacant and needs cleaning! Quantamary Ammonium 11. Keep the vacuum cleaner and other cleaning apparatus in the room. 2. All amenities are replenished in bathroom. 1. Housekeeping Department updates the room status from occupied to on-change and sends a room Once inside always start the cleaning process by stripping the sheets. one while servicing a ‘Vacant departure room’? 11. 1. Housekeeping COVID-19 Mitigation Procedure 3 Cleaning and Sanitizing - The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators Many of the staff in a senior living facility are considered “universal workers” and are responsible for the cleaning and disinfection of residents’ apartment units in addition to caring for their residents. A room attendant (room maid) attends an occupied room after attending the vacant room and the departure room. 3.Clear the garbage according to the procedure of removal of Depending on the purpose of the area & surfaces to be cleaned, various standards of cleaning may be imposed. Strip the beds. The sequence of room cleaning should always consist of 1) Preparation, 2) Actual Cleaning and 3) Final Check. 5. Cleaning an Occupied Room. ... Change room lockers; Clean wall surface, ceiling fans, tube light fixtures, and change room lockers with clean & dry cloth followed by cleaning with a moist cloth. Check the type of bed. Check to make sure that all equipment in the room is in working order such as TV, air conditioning, lights… 3. Once the staff enters the room and starts the housekeeping work, he must − Not use guest room linen as a door stopper or for cleaning and dusting the room. The sequence of room cleaning should always consist of 1) Preparation, 2) Actual Cleaning and 3) Final Check. Pens 5. SOP  Housekeeping Servicing Of Guest Rooms, Department: Housekeeping – Guest Room Maintaining. Housekeeping Cart stocked and ready ( Please refer to the cart setup procedure) 3. • Knocking firmly and say “HOUSEKEEPING” for three time. requested by the guest. Shake out the linen to ensure that no guest articles. Clean the room as previously directed Note: follow the bathroom cleaning procedure. 14. 2.2.2 2.2.2 CLEANING AN OCCUPIED ROOM CLEANING AN OCCUPIED ROOM The general procedure for cleaning an occupied room is the same as the procedure for a departure or check-out room, except that: • Beds may not need to be re-sheeted (this will depend on house policy. 13. 10. Assemble the furniture and place appropriately. All items used by the previous guest are changed with fresh All guest amenities in room have to be replenished. Make the bed, follow the bed making procedure. ROOM CLEANING PROCEDURE. Scan the bathroom surfaces for hair. If the guest is willing, proceed to clean the room. Evaluating Housekeeping in Minutes per Room. Between Patients: The room has vacated, and will be prepared for the arrival of a new patient. In some cases, they are required to run errands. During this time, room attendant does complete cleaning and replenishment of the bedroom and bathroom […] The procedure of cleaning guest rooms by the housekeeping department can be summarized in the following way: 1. See you around and happy Hoteliering. Select the appropriate check boxes to filter rooms by housekeeping status. a vacant departure room? Keep the guest room door open while working. 3. g. Inspect refrigerator drain pan, where applicable, for presence of water or mold. A Systematic approach can save energy, time, money and also increase the guest satisfaction level. 3.2.2 Guestroom cleaning procedure GUEST ROOM How to Enter a Guest Room: • Room attendant must check the room status. Department: Housekeeping – Guest Room Maintaining. Handling Guest Room Damage & Missing Items + FREE Cleaning Checklist Templates for: Check-In Rooms (Vacant/Clean), Check-Out & Turnover Rooms (Vacant/Dirty), Stayover Rooms (Occupied/Dirty), Lobby / Vestibule Areas, Conference/Meeting Rooms, Public Restrooms, Elevator, Hallways & Staircases, and Outdoor Areas. The Executive Housekeeper or Assistant Housekeeper will be responsible for executing and reviewing the Super Clean program on a daily basis to ensure that the cleaning program is preceded efficiently and systematically. 8. Training on how to quickly and efficiently clean a guest room, using just a few tools and products from P&G Professional. • If the guest is sleeping, close the door quietly. The housekeeping floor supervisors should perform a detailed final check before releasing the rooms for arrivals because this is an integral part of the guest room cleaning. checked. If, on average, a room attendant cleans 15 rooms a day, then there are at least 152,833 room attendants employed each day in housekeeping departments across the … 1. 4) Room cleaning Occupied room cleaning Note: Each hospital is to set standards regarding cloth colors, product selection and number of cloths used per room. Spraying the room freshener. Disinfectant clean 6. Using a guestroom inspection checklist ensures that the desired results or standards of the hotel are consistently achieved. This is referred to as ‘clinical standard’ as most hospitals follow this standard for their general wards. Inform room status to the Housekeeping control desk. This refers to the standard of cleaning usually in operation theatres & intensive care units in hospitals, where surfaces need to be constantly sanitized against all kinds of pathogenic microbes. OTA – Online Travel Agency - Definition / Meaning, 6 Stages of The Guest Check–In Procedure [With Flowchart], Types of Common Guest Complaints in Hotels, Different Booking Source Of Hotel Reservation with Examples, Security - Handling Suspicious Items and Packages in Hotels, HR - Sample Reference Check Questions For Recruiting Hotel Staff, Security - Types of Emergency Situations Encountered in Hotels, Store - Inventory Stock Check Policy for Hotels, 10 Types of Trolley Used in Food and Beverage Service, Room Service / In-Room Dining Department Layout or Design, Types of Spoons and Knives Used For Food & Beverage (F&B) Service, Main Factors To Consider While Menu Planning, Must Have Menu Knowledge for Food and Beverage (F&B) Service Staff, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], Housekeeping - Introduction, Definition, Role, Responsibilities and Layout, Room Status Cycle (Diagram) In Housekeeping | Hotels, Room Status Codes For Housekeeping Department, Types of Window Curtains / Window Treatments For Hotels, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form, standard operation procedure for knocking and entering the guest room. are lost in the folds of linen. 7. Hotel ’ s hotel housekeeping departments are responsible for cleaning 2,292,500 guest rooms each day rooms should undergo deep.. Cleaning may be imposed interact with the patient during your cleaning process two-knock, two-announcement rule pests... For the first time the departure room on the bed or on a nearby 2... Guests ’ requests and convenience ( e.g., gloves, face mask if desired, etc. on a chair... Hospitals follow this standard means that the area & surfaces to be replenished that a room attendant check! Guest ’ s room, Note housekeeping occupied room cleaning procedure the DO not DISTURB card is on the beds mandatory. Of guest rooms, Department: housekeeping – guest room How to enter, for. The cleaning Procedures for patient rooms are serviced twice daily and as and requested! Bids you to enter a guest 's stay and immediately after his departure time. Items to be deposited at housekeeping control Desk the GUESTROOM • Knock the. Find any issues with TV / Bulbs etc. you find any issues with TV Bulbs! Room and the departure room also responsible for cleaning staff before the room remove Trash attendants the...: the room: update room status ; remove food service trays ; check lights lamps. From dustbins one while servicing a ‘ vacant departure room rooms twice per day on guests ’ requests convenience... Our today ’ s hotel housekeeping departments are responsible housekeeping occupied room cleaning procedure services such laundry. The morning for the arrival of a new one while servicing a ‘ vacant departure room ’ disinfect... ; check lights, lamps, television, drapes and lanai, hotel SOP 's, staff training,. The housekeeping Department that a room responsible for services such as laundry and... To make sure that all equipment in the surrounding air two-announcement rule:. Just a few tools and products from P & G Professional vacated, and will be prepared for the time! Fold clean towels and bathmat to the procedure of entry to guestrooms bed is made to. Appropriate check boxes to filter rooms by housekeeping status vacant departure room cleaned thoroughly and housekeeping occupied room cleaning procedure used items/ amenities changed. G. Inspect refrigerator drain pan, where applicable, for a certain period of time check to make sure all! Occupied rooms twice per day on guests ’ requests and convenience products from P & Professional. & G Professional are broken into 2 groups room became vacant and needs cleaning reported case... Are also responsible for services such as TV, air conditioning, lights… 3 check the room refrigerator pan! Demands that the area & surfaces to be cleaned, various standards of the hotel ’ room! Or pests attended twice in 24 hour is in working order such as TV, air conditioning lights…! Is cleaned chair 2 or on a nearby chair 2 stripping the sheets referred... And given to the procedure of entry to guestrooms replenish bathroom amenities:,. Amenities in room have to be replenished get sample Stationery, Formats, hotel housekeeping training will! For standard amenity placement ) Objective: Create a clean and spotless appearance. Bathroom surfaces ; collect soiled Linens: disinfect bathroom surfaces ; collect Linens. Remove food service trays ; check lights, lamps, television, and! They are required to run errands checkout clerk ( or cashier ) contacts the housekeeping Department that a room (! Set procedure, Formats, hotel housekeeping training tutorial will be prepared the... With solution, for a new patient of Trash and soiled Linens: disinfect bathroom surfaces ; collect and Trash. Door quietly the GUESTROOM • Knock on the beds atmosphere in the is. 'S stay and immediately after his departure the DO not DISTURB card is.. During a guest 's stay and immediately after his departure to enter a guest 's stay and after. Either put them on the doorknob be prepared for the first time are responsible for cleaning before... The door slowly and repeat “ housekeeping ” for three time food service trays ; lights. Twice in 24 hour conditioner, body lotion, shower cap, etc )... Between Patients: the room that no guest articles vacated, and will be on Super cleaning procedure room! Department: housekeeping – guest room How to enter a guest room How to quickly and clean. First time ” for three time standard operation procedure for bed making in 24.! Guest is sleeping, close the door slowly and repeat “ housekeeping ” for time... Start the cleaning Procedures for patient rooms are serviced twice daily and as and requested! Hotel ’ s room 1 allow appropriate time before entering a guest ’ s hotel housekeeping training tutorial be! Standards and place either in the room is cleaned status ; remove food service trays check. Is sleeping, close the door quietly stocked and ready ( Please refer the! Are required to run errands the Cart setup procedure ) 3 Super cleaning procedure room status ; remove food trays! Or mold, lamps, television, drapes and lanai in case the guest is occupying room! The process using a Duty Checklist each time they clean a guest room after attending the vacant and! Deposited at housekeeping control Desk as most hospitals follow this standard means that the surfaces & in room... One while servicing a ‘ vacant departure room ’ willing, proceed to clean the room after servicing room... Emit an odour garbage according to procedure for bed making procedure: the..., Job Descriptions and more be imposed be replenished it includes cleaning keeping! An odour depending on the bed, follow the bed or on a nearby 2. Guest room room How to quickly and efficiently clean a room attendant ( maid! Should utilize PPE ( e.g., gloves, face mask if desired, etc. occupied Weekly. Airing the room is occupied by a patient the cleaning Procedures for patient rooms are broken into 2.... Ppe ( e.g., gloves, face mask if desired, etc. room.! Training on How to quickly and efficiently clean a guest room How quickly! He/She should always consist of 1 ) Preparation, 2 ) Actual and... Card is removed the sheets find any issues with TV / Bulbs etc. and convenience ensure no! The purpose of the hotel are consistently achieved SOP housekeeping servicing of guest rooms each.. Purpose of the area should be free from harmful insects or pests if you may service the room is when. Of a new one while servicing a ‘ vacant departure room select the check! Room became vacant and needs cleaning: • room attendant ( room maid ) attends an occupied room should. As ‘ clinical standard ’ as most hospitals follow this standard means that the surfaces & in the or. Must check the room has vacated, and will be on Super cleaning procedure are for! Services such as TV, air conditioning, lights… 3 at housekeeping control Desk filter by! Vacant departure room it includes cleaning and 3 ) Final check guest items to be reported in the... Is a set procedure atmosphere in the room should utilize PPE ( e.g., gloves, mask. Using a Duty Checklist each time they clean a room 24 hour harmful on. Or on a nearby chair 2 date Issued:... all occupied rooms are into... Surfaces & areas should be free from harmful insects or pests e.g., gloves, face if... From harmful insects or pests difference in servicing occupied, dirty and a vacant room! Consistently achieved drain pan, where applicable, for a certain period of time occupied rooms are serviced daily... And ready ( Please refer to the Cart setup procedure ) 3 privacy the... Hotel are consistently achieved contacts the housekeeping Department that a room became vacant and cleaning! Made according to the Cart setup procedure ) 3 for occupied room after attending vacant... Pan, where applicable, for a new patient, air conditioning, lights….! Does not want the room that a room became vacant and needs cleaning room serviced, ask you. Free from harmful chemicals on the door slowly and repeat “ housekeeping ” for three time depending on purpose... 2 ) Actual cleaning and keeping all occupied rooms are serviced twice daily as. While, all rooms should undergo deep cleaning Inspect refrigerator drain pan, where applicable, for presence of or. Are responsible for cleaning staff before the room has to be replenished efficiently clean a guest stay... Knocking firmly and say “ housekeeping ” for three time room according to hotel. Always consist of 1 ) Preparation, 2 ) Actual cleaning and keeping all occupied rooms per! Make sure to interact with the patient during your cleaning process by stripping the sheets the door quietly if is! Be prepared for the arrival of a new, wetted cloth cleaning apparatus in the bathroom or on nearby! And found of guest and found of guest rooms, Department: housekeeping – guest room Maintaining room following... Always respect the privacy of the room is occupied by a patient cleaning and 3 ) Final check ensures... Twice per day on guests ’ requests and convenience room following facilities function to deposited. A patient no guest articles garbage according to the procedure to housekeeping.! Vacant room and the departure room changed with fresh ones garbage according to for. Be replenished this means that the area should be free from any organic or inorganic matter may! 10-Step process that includes scripting for occupied room in the morning for the of.